Records Management I
On-siteCharlotte, North Carolina, United States or Lafayette, Louisiana, United States
Charlotte, North Carolina, United States or Lafayette, Louisiana, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Validate and record fiber and network records into IQGEO, including cables, shelters, and electronics. Verify and load field-provided redlines into the system, then collaborate with internal resources to resolve network anomalies after desktop evaluations. Assist cross-functional teams with fiber records and mapping snapshots while identifying overlooked issues from OSP designers. Mentors Records Management I staff and supports service outages during emergency situations. Requires Microsoft Office skills, GIS platform knowledge, and prior telecom industry experience.
Required Qualifications
- Microsoft Office Suite skills
- GIS (IQGeo) Platform knowledge
- Abilities to read and understand redlines and as-builts from Construction teams
- Knowledge with fiber optic networks and components
- Great communication skills internally and externally
- Assist teams during service outages which may include emergency situations
- Have prior telecom industry experience
- Possess an ability to think creatively and critically, pioneer new processes to help drive efficiencies and work well with ambiguity
- Validating and recording fiber & network records into IQGEO
- Verifying and loading field provided redlines into IQGEO
- Collaborate with internal resources to verify any network anomalies after all desktop evaluations have been exhausted for validations
- Mentoring Records Management I
- Learn from Records Management III: Cable utilization reporting when recognized during data inputting
- Assist internal cross-functional teams as needed regarding fiber records & mapping snapshots
- Identifying issues that may have been overlooked by OSP Designers
Desired Qualifications
- a creative mindset
- a knack for problem-solving
- a collaborative work ethic
- a passion for customer service
- self-starter who is able to independently solve problems with a minimum of guidance
- Shows qualities to grow skills and career to the next level
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