Record Retrieval, Contact Center Representative (6621)
$24,960–$31,200 year
RemoteUnited States
Job Summary
Manage day-to-day verification and follow-up calls with healthcare providers to ensure seamless collection of patient records. Resolve issues efficiently through phone and electronic communication while handling a volume of 60-80 outgoing calls per day. Utilize MS Office tools to streamline tasks and maintain a professional, customer-focused approach during 9-hour shifts from 6 am to 6 pm PST. Complete comprehensive paid training and video-based coaching to build industry knowledge and confidence. Maintain high-speed internet, a Windows-based laptop with video calling capabilities, and a reliable power backup to perform duties seamlessly.
Required Qualifications
- Eligible to work and perform job responsibilities within the United States
- High-speed internet with Ethernet
- Windows-based laptop/desktop with video calling capabilities
- Windows OS with Windows Professional suite
- 2-3 years of call center experience
- Excellent communication skills
- Ability to build and maintain positive relationships with healthcare professionals
- Availability to be on video during the training period
- Consistent attendance and punctuality
- Reliable power backup
- Ability to adapt to and follow additional instructions based on evolving project and business needs
- Strong interpersonal skills
- Outgoing personality
- Customer and team-focused approach
- Ability to work 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST
- Ability to handle a volume of 60-80 outgoing calls per day effectively
- Ability to swiftly utilize MS Office tools
Desired Qualifications
- Adaptability and problem-solving skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.