Receptionsit
On-siteSydney Central Business District, New South Wales, Australia
Job Summary
Manage appointments, book enquiries, and handle incoming phone calls while maintaining a clean and safe clinical environment at the CBD Dental Centre. Provide courteous, prompt, and correct responses to all enquiries, raise accounts, and process receipt payments in compliance with HCF Dental Quality Management System and policies. Support the Practice Manager and Dentists in fostering teamwork and the efficient running of the dental centre. This full-time, permanent role requires five days a week (Mon-Fri) and involves strong customer-facing skills, appointment system management, and familiarity with dental software.
Required Qualifications
- Proven experience in a customer-facing receptionist role
- Experience in maintaining appointment booking and account systems
- Strong communication skills to build rapport with patients
- Good time management
- High attention to detail
- Excellent listening skills
- Teamwork mentality
- Experience with many different types of insurance and their coverage plans
- Experience as a Dental Assistant or interest to be cross trained in this area
- Microsoft Outlook, Excel and Word
- Qualifications in first aid
Desired Qualifications
- Previous experience working in a dental centre
- Demonstrated understanding of computerised dental systems
- Dental4Windows
- Oasis
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