Réceptionniste

Welcome guests upon arrival and process check-ins and check-outs while informing them of hotel amenities and local activities. Manage reservations via phone, email, and hotel software; maintain client files; process payments, issue invoices, and close the cash register at the end of each shift. Handle guest requests, complaints, and incidents with diplomacy and efficiency. Coordinate with housekeeping, dining, and maintenance teams to ensure smooth operations. Verify guest identities and apply emergency procedures as needed. Requires excellent presentation skills, fluency in French and English, and proficiency with hotel management systems like Misterbooking or Opera. Experience in front office operations is preferred.