Receptionist
$47,211–$59,014 year
On-siteWaterloo, Ontario, Canada
Waterloo, Ontario, CanadaOn-siteFull Time$47,211–$59,014 yearLarge
Full TimeLarge
Job Summary
Answer phones, take messages, and direct calls to provide exceptional customer service to students, staff, and faculty. Schedule appointments, greet clients, and assist with required forms while managing reception flow. Handle confidential health records responsibly, including receiving and uploading documents to enterprise systems and maintaining an orderly filing system. Escalate inquiries to appropriate subject matter experts and ensure clients are directed to correct campus support services. Maintain an orderly front desk ensuring confidentiality of client files and documents.
Required Qualifications
- Postsecondary degree or certificate in relevant field and/or suitable combination of education and experience
- Demonstrated ability to perform reception duties
- Strong computer literacy with Microsoft Word and Excel
- Basic computer literacy with PowerPoint
- Exceptional client service approach, including the application of a trauma-informed, anti-oppressive approaches
- Ability to manage strong emotions, offer support, and utilize de-escalation skills when necessary
- Demonstrated ability to work collaboratively in a diverse team
- Attention to detail and accuracy
- Ability to remain flexible and respond to competing demands in a fast-paced environment
- Ability to exercise sound judgement and diplomacy and discretion when handling confidential and sensitive information
- Excellent interpersonal and communication skills
- Strong organizational and attention skills
Desired Qualifications
- Specific education or training in Office Administration, Business Administration, or related discipline
- Experience in customer service
- Experience working with individuals with disabilities, and securing appropriate support for persons in a crisis
- Previous experience in a secondary or post-secondary school work environment
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