Receptionist Scandic Umeå Syd, deltid 20%

Check in and out guests, greet arrivals, and provide information while managing bookings in Opera Cloud and handling administrative and security tasks. Ensure guest requests are fulfilled and turn dissatisfied guests into satisfied ones through creative problem-solving. Work in shifts across mornings, afternoons, and weekends to cover the hotel's 24-hour operation, balancing front desk service with sales and administrative duties. Maintain a welcoming atmosphere and handle multiple simultaneous guest interactions with a focus on service and sales.