Receptionist - Rural Health Clinic

Answer incoming calls by the third ring, greet patients, and check them in for office appointments while collecting co-pays, deductibles, and outstanding balances. Enter demographic and insurance information into the electronic health record, scan cards, and print charge tickets with last office notes. Call patients daily for appointment confirmation, route calls appropriately, and take complete messages for emergency situations. Create new patient accounts, distribute mail, and report telephone system issues immediately to the manager. Adhere to confidentiality and OSHA guidelines while assisting with patient relations inquiries within medical practice policies.