Receptionist /Retail Sales Associate
$1,040,000–$1,040,000 year
On-siteCarlsbad, California, United States
Job Summary
Inform all clients about the benefits of the Elements Wellness Program and follow the proven sales process to enroll them in the no-hassle monthly membership. Serve as the first and final face of hospitality on the phone and in the studio, ensuring appointment paperwork and payment processing are brief, painless, and accurate. Listen to new, established, and prospective clients while turning any criticism into a story of great customer service. Prior retail sales experience and familiarity with scheduling and payment systems are preferred. Earn commission on wellness plan sales with opportunities to exceed client expectations in a wellness studio environment.
Required Qualifications
- Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty
- The right candidate must like talking
- The right candidate can turn every incident of client criticism to a story of great customer service
- Prior retail sales experience preferred; selling memberships or services in‐person to potential clients
- Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs
- Driven to create the best work environment for the employees and the best experiences for the client
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