Receptionist
$39,000–$54,600 year
On-siteLakewood, Colorado, United States
Job Summary
Greet patients and guests in a professional, friendly manner while answering telephones efficiently and handling all calls with thoroughness. Schedule appointments to ensure providers have a smooth, productive day and confirm bookings at least two days in advance. Manage patient registration, e-check-in, and account information accuracy within the practice management system, posting payments per policy. Interact with waiting patients, return Contact Center messages, and notify the back office of arrivals while obtaining necessary consents. Complete daily front office checklist tasks, participate in morning huddles and team meetings, and ensure compliance with company, state, and federal regulations. Maintain a professional appearance and demonstrate stewardship of the PDS Brand framework.
Required Qualifications
- High School Diploma or general education degree (GED)
- Knowledge of office practices, technology applications and patient insurances
- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
- Influencer (active listener/observer of behavior; creates a win/win need for change)
- Self-motivated, reliable individual capable of working independently as well as part of a team
- Ability to manage tasks and time effectively without compromising the quality of the work
- Excellent interpersonal, oral and written communication skills
- Ability to handle and maintain extreme confidentially with patient records
- Organized, detail-oriented individual able to work in a fast-paced environment
Desired Qualifications
- Prior course work or on-the-job training in the fields or dentistry, insurance, or business
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