Receptionist
$30,680–$43,160 year
On-siteSan Antonio, Texas, United States
Job Summary
Greet patients and guests professionally while managing front office operations, including answering telephones, scheduling appointments, and posting payments to patient accounts. Ensure accurate patient registration and e-check-in within the practice management system, obtaining necessary consents and notifying back-office teams promptly. Handle patient messages from the Contact Center, confirm appointments per policy, and complete daily tasks on the front office checklist. Actively participate in morning huddles and team meetings to support the Perfect Patient Experience and maintain compliance with company and regulatory policies.
Required Qualifications
- High School Diploma or general education degree (GED)
- Knowledge of office practices, technology applications and patient insurances
- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
- Influencer (active listener/observer of behavior; creates a win/win need for change)
- Self-motivated, reliable individual capable of working independently as well as part of a team
- Ability to manage tasks and time effectively without compromising the quality of the work
- Excellent interpersonal, oral and written communication skills
- Ability to handle and maintain extreme confidentially with patient records
- Organized, detail-oriented individual able to work in a fast-paced environment
Desired Qualifications
- Prior course work or on-the-job training in the fields or dentistry, insurance, or business
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