Receptionist
$40,560–$56,680 year
On-siteFolsom, California, United States
Job Summary
Greet patients and guests professionally while managing phone calls and scheduling appointments to ensure smooth provider days. Handle patient registration, e-check-in, and payment posting in the practice management system, ensuring accurate account information. Confirm appointments per policy, resolve contact center messages, and complete daily front office checklists. Actively participate in morning huddles and team meetings while maintaining compliance with company, state, and federal regulations. Work in a fast-paced environment supporting the PDS Brand framework and the Mouth-Body Connection initiative.
Required Qualifications
- High School Diploma or general education degree (GED)
- Knowledge of office practices, technology applications and patient insurances
- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
- Influencer (active listener/observer of behavior; creates a win/win need for change)
- Self-motivated, reliable individual capable of working independently as well as part of a team
- Ability to manage tasks and time effectively without compromising the quality of the work
- Excellent interpersonal, oral and written communication skills
- Ability to handle and maintain extreme confidentially with patient records
- Organized, detail-oriented individual able to work in a fast-paced environment
Desired Qualifications
- Prior course work or on-the-job training in the fields or dentistry, insurance, or business
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