Receptionist
$35,360–$49,920 year
On-siteRancho Cucamonga, California, United States
Job Summary
Greet patients and guests professionally while managing phone calls efficiently to ensure a seamless patient experience. Schedule appointments for healthcare providers, process payments, and update patient registration details in the practice management system. Confirm bookings at least two days in advance, resolve contact center messages, and coordinate patient check-ins with the back-office team. Complete daily front office checklists, participate in morning huddles and meetings, and maintain strict confidentiality regarding patient records. Adhere to company policies, state, and federal regulations while supporting clinicians with patient education on the Mouth-Body Connection.
Required Qualifications
- High School Diploma or general education degree (GED)
- Knowledge of office practices, technology applications and patient insurances
- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
- Influencer (active listener/observer of behavior; creates a win/win need for change)
- Self-motivated, reliable individual capable of working independently as well as part of a team
- Ability to manage tasks and time effectively without compromising the quality of the work
- Excellent interpersonal, oral and written communication skills
- Ability to handle and maintain extreme confidentially with patient records
- Organized, detail-oriented individual able to work in a fast-paced environment
Desired Qualifications
- Prior course work or on-the-job training in the fields or dentistry, insurance, or business
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