Receptionist
On-siteLecanto, Florida, United States
Job Summary
Answer the telephone and handle calls in a timely and friendly manner with appropriate documentation. Perform pre-visit chart preparation, obtain insurance authorizations, and verify coverage before patient appointments. Manage outgoing referrals and communicate with physician staff to ensure quality of care. Work effectively with the procedure scheduler and clinic coordinator while maintaining operations by following HIPAA and OSHA policies. This role supports patient-oriented service in a fast-paced, customer-oriented clinical back office environment. A high school diploma and one year of customer service experience in a medical office are preferred.
Required Qualifications
- High School Diploma or equivalent
- Minimum one year customer service experience in a medical office environment
- Excellent customer service skills
- Teamwork
- Comfortable working in fast paced environment
- Ability to multitask
- Excellent communication skills, both verbal and written
- CPT codes and ICD-10 coding
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
- While performing the duties of this job, the employee is regularly required to talk and hear
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
- Occasionally lift and/or move over 25 pounds
- Fine hand manipulation (keyboarding)
- Travel may be required to existing or new TOI locations
Desired Qualifications
- experience with practice management software desired
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