Receptionist & Operations Assistant
$33,800–$37,440 year
On-siteMontgomery, Alabama, United States
Job Summary
Process customer and representative replacement requests and shipping errors accurately, maintaining complete documentation of all interactions and operational activity. Monitor assigned queues to support timely resolution, greet and direct visitors, and answer incoming telephone calls to route inquiries appropriately. Receive, sort, and distribute mail and packages while coordinating vendor arrivals, and provide routine clerical support including data entry, scanning, and scheduling. Maintain an orderly reception area and visitor records while meeting productivity and turnaround-time expectations. Full-time on-site Monday through Friday 8:00 AM - 5:00 PM with occasional overtime required.
Required Qualifications
- Provide courteous, professional service to visitors, callers, customers, representatives, and internal team members.
- Processes replacement and shipping-related requests accurately in internal systems.
- Demonstrates strong attention to detail in data entry, recordkeeping, and documentation.
- Organizes and prioritizes front-desk responsibilities and assigned operational work effectively.
- Communicates clearly and professionally with Customer Support, Shipping, vendors, and other departments.
- Uses sound judgment when routing inquiries, escalating concerns, and protecting confidential information.
- Identifies routine discrepancies, gathers relevant information, and supports timely resolution.
- Maintains reliable attendance, punctuality, and consistent front-desk coverage.
- Works independently while remaining responsive to team priorities and changing business needs.
- Demonstrates basic proficiency with Microsoft Office, email, telephone systems, and shared office equipment.
- Maintains a service-focused, solutions-oriented approach in a fast-paced environment.
- Full-time on-site position, Monday through Friday 8:00 AM -5:00 PM
- Occasional overtime is required.
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