Receptionist

Answer the phone, deal with enquiries, and book appointments while welcoming patients in person to direct them to appropriate changing or waiting rooms. Help people feel comfortable when they visit the department by using empathy and customer service skills to build positive relationships. Work closely with colleagues to ensure the department runs smoothly, and prepare clinical paperwork, referral forms, charge sheets, and terms and conditions. This role requires great communication, IT, and keyboard skills, with the ability to explain sensitive or complicated information clearly and sympathetically. Ideally, you have experience in healthcare administration or on reception.