Receptionist
$750–$750 year
On-siteLondon, England, United Kingdom
Job Summary
Check in guests, process credit card transactions, and manage reservations while ensuring billing accuracy. Handle guest interactions and complaints with empathy, answer all telephones promptly, and coordinate with departments to meet special requests. Communicate effectively about amenities and services to promote upselling opportunities, verify room charges, and maintain accurate guest records in the PMS. Ensure cash handling is recorded correctly and report discrepancies to management. Act promptly on emergencies and security concerns, and solicit guest feedback. Adhere to all company policies, H&S guidelines, and the employee handbook.
Required Qualifications
- Be professional at all the times
- Be a positive ambassador of The NoMad throughout your professional career with us
- Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook
- To role model The NoMad values and bringing them to life through every interaction
- Handle guest interactions and complaints in a polite, engaging and empathetic manner
- Answering all telephones promptly and efficiently
- Ensure that the standards of the department meet and exceed the quality standards set
- Manage guest reservations, ensuring accuracy on billing and all aspects of the reservation during check in/out and reservation checks
- Coordinate with other departments to ensure guests' special requests and preferences are met
- Communicate effectively with guests about hotel amenities, services and events promoting upselling opportunities
- Proactively identify opportunities to upsell room categories, packages, and additional services
- Offer recommendations and assist guests with transportation, entertainment plans, local attractions or various other amenity requests
- Ensure cash handling and accounting is accurately recorded reporting any discrepancies to management
- Verify rooms charges and process payments
- Act promptly and appropriately in case of emergencies or security concerns
- Proactively seek guest comments and feedback
- Maintain and accurately update guest records in PMS
- Assist Front Office Supervisor/Management with hotel related duties
- Adhere to task list and responsibilities communicated by management
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