Receptionist
$35,360,000–$37,440,000 year
On-siteLas Vegas, Nevada, United States
Job Summary
Answer telephones and greet families in person to serve as the first point of contact for the company. Maintain a positive atmosphere by demonstrating trust, compassion, and empathy while ensuring the funeral home is family ready. Manage administrative support by filing death-related documents, creating memorial materials, and scheduling support staff. Keep the reception area and administrative spaces clean and ensure office supplies are stocked. Assist with daytime services by setting up equipment, refreshments, and family display items. Remain current with company technology and interface with personnel at all levels to generate accurate responses to family needs and special requests.
Required Qualifications
- Demonstrate trust, compassion, and empathy in performing all aspects of position
- Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with families, co-workers and management
- Answer telephones in a professional manner
- greet families and ensure their comfort
- Maintains cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas within the funeral home
- Be a conduit of information in and out of the funeral home
- Ensure appropriate office supplies are on hand
- Assist in the administrative side of completing, checking for accuracy and filing of the necessary forms and documents associated with death including insurance, social security, military, death certificates, etc
- Provide administrative support for funeral directors and managers regarding memorial packages including: creating/designing and printing memorial books, acknowledgement cards, memorial folders, stationery, bulletins, tribute videos etc
- Remain current with all technology the company provides to enhance job efficiency
- May be primary person responsible for scheduling support staff for services
- serve as liaison between support staff and funeral directors
- Assistance with daytime funeral and memorial services may be required
- Assistance with setting up equipment for services and visitations, tables, table cloths, coffee/water/refreshments, family display items, etc
- Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner
- Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects
- Works with other departments as needed
- Comes up with new ways to look at problems and processes in their work
- Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
- Communicates in a timely and effective manner with manager
- Proactively contributes to group objectives; volunteers to help others as needed
- Ability to interface well with personnel at all levels
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