Receptionist

Receptionist role at a four-star DoubleTree by Hilton in Lincoln. As the first point of contact, you will check guests in and out using the front office system, handle reservations and inquiries, provide excellent customer service, manage payments, handle guest questions, and assist with upselling to maximise occupancy and hotel services. The position involves shift work on weekdays and weekends, with duties spanning greeting guests, answering calls, providing local information, coordinating with other departments, and ensuring a smooth guest experience. The role emphasizes professional appearance, upbeat attitude, and strong telephone manners, within a hospitality environment offering staff discounts and development opportunities.