Receptionist
$41,600–$49,920 year
On-siteFrederick, Maryland, United States
Job Summary
Welcome clients and visitors with professionalism while managing a high volume of incoming phone calls from potential clients, vendors, and existing clients. Listen to prospective clients' concerns, explain how the firm may be able to help, and guide them through the intake process to schedule consultations with attorneys. Answer common questions about services and client experience, then track inquiries and conduct timely follow-up. Maintain accurate records in the client management system and provide backup support to the Intake Team during high call volume or absences. Assist other departments with administrative tasks as business needs require.
Required Qualifications
- 3+ years of receptionist, customer service, client relations, or comparable professional experience
- Outstanding verbal and written communication skills
- Strong computer skills and the ability to multitask in a fast-paced environment
- Confidence leading conversations and helping people make informed decisions
- Professional appearance, positive attitude, excellent attention to detail, and consistent follow-through
- A strong work ethic and commitment to providing an exceptional client experience
- Comfortable discussing professional services and consultation fees
Desired Qualifications
- Experience in legal intake, sales, healthcare coordination, financial services, insurance, or real estate is a plus
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