Receptionist
On-site · Luton, England, United Kingdom
Job Summary
Receptionist role at a hotel in Luton, handling front desk duties including greeting guests, checking in/out, issuing room keys, answering inquiries, upselling rooms, processing transactions, and coordinating with other departments to ensure guest satisfaction. Requires strong communication and interpersonal skills, familiarity with hotel reservation systems (Opera a plus), attention to detail, and a professional, friendly demeanor. Includes responsibilities such as recording guest preferences, handling guest requests and issues, and supporting safety protocols and housekeeping coordination.
Required Qualifications
- Previous experience in a front desk or customer service role preferred
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