Receptionist/Intake Coordinator
On-siteSalem, Virginia, United States
Job Summary
Answer incoming calls, receive and enter lead calls and job referrals accurately, and dispatch them to appropriate team members. Coordinate production schedules, track pending leads, and ensure follow-up is completed while maintaining call documentation for weekly reporting. Greet visitors and perform general administrative duties including correspondence, filing, and scheduling to support smooth office operations. Work full-time Monday through Friday from 7:00 AM to 4:00 PM, with occasional flexibility for additional hours. This role is critical to SERVPRO's customer experience, connecting clients with production teams and ensuring jobs are handled efficiently from the first call through completion.
Required Qualifications
- High school diploma or GED
- At least 2 years of business experience
- Strong customer service skills
- Excellent verbal and written communication skills
- Strong administrative and organizational abilities
- Working knowledge of current business software and office technology
- Ability to communicate professionally with customers, employees, and other contacts
- Ability to manage multiple calls, tasks, schedules, and follow-up items in a fast-paced office environment
- Ability to lift files
- Ability to open filing cabinets
- Ability to bend
- Ability to stand on a stool
Desired Qualifications
- Associate's or bachelor's degree
- Previous experience in the commercial cleaning, restoration, or insurance industry
- Experience with dispatching, scheduling, customer service, or office administration
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