RECEPTIONIST
On-siteAkron, Ohio, United States
Akron, Ohio, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Greet visitors, answer and route calls, check clients in and out, and collect copays while managing cash and receipts. Maintain a safe, clean reception area by adhering to infection-control protocols and monitor the waiting room for appropriate behavior. Schedule appointments, assist with phone intakes and screenings, and update client accounts using Credible software. Manage client appointment reminders and complete office closing duties. Ensure compliance with HIPAA and 42 CFR Part 2 regulations. Work Monday through Friday from 8am to 4pm.
Required Qualifications
- High school diploma or GED
- Must submit to a background check and drug screen, pre-employment and at random
- Must be able to operate a motor vehicle and have a valid Driver's License and Insurance
- Ability to explain Client Statements
- Ability to explain insurance Explanation of Benefits
- Ability to work with a diverse range of service participants, including diversity of age, gender, gender identity, race, religion, sexual orientation, physical and mental ability, and more
- Ability to communicate IBH Addiction Recovery's continuum of care to clients
- Ability to perform basic math computations, as well as fractions, decimals, and percentages in calculating sliding fees for client's out-of-pocket responsibilities
- Knowledge of insurance products in which Agency is paneled
- Proficiency in Microsoft Outlook, Microsoft Word, and Excel, and electronic health records systems
- Effective Communication – Speak, listen, and write clearly
- Strong interpersonal skills – Ease working with building visitors, new admissions and their families, callers, and agency officials
- Ethics – Understand ethical behavior and business practices and ensure own behavior and the behavior of others is consistent with these standards and aligns with the values of the Agency
- Relationship Building – Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the Agency
- Punctuality – Arriving on time for the scheduled workday
- De-escalation – Communicate in a non-judgmental, calm, non-threatening manner during encounters with emotionally distressed persons. Seek assistance when needed
- Professional Effectiveness – Maintain a professional role with persons in treatment, visitors, colleagues, and external agency officials
- Considerable standing, sitting, and walking
- Includes lifting, pushing, pulling of supplies/equipment up to 20 lbs. occasionally and/or up to 10 lbs. frequently
- Includes occasional reaching, stooping, bending, kneeling, and crouching
- Must be available for evening, weekend, and on-call hours
- Monday through Friday 8am – 4pm
Desired Qualifications
- Experience scheduling medical appointments and knowledge of health care billing (including deductibles, coinsurance, and copays) a plus
- CPR and First Aid certifications, and Non-Violent Crisis Intervention training preferred
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