Receptionist I

Greet patients and family members, call them forward for check-in, and collect copays, coinsurance, and outstanding balances. Verify active insurance, eligibility, and authorizations while entering and updating accurate demographic information in AthenaFlow. Schedule, coordinate, and reschedule appointments; explain financial policies and direct billing questions to patient representatives. Communicate effectively with administrative, clinical, insurance, and diagnostic staff to resolve scheduling and clinical conflicts. Balance individual tills for cash, checks, and credit cards against transaction records. Adhere to safety practices and company policies while promoting a positive workplace environment. Begin shifts at 7:30 a.m. and end at 6:00 p.m., with occasional late nights required.