Receptionist I

Greet patients and visitors professionally while processing registration, checking them in and out, and scheduling appointments. Manage phone surges by answering calls, retrieving messages from queues, and redirecting callers. Communicate insurance concerns directly with patients during check-in and create Good Faith Estimates for fees. Enter and update patient demographics, insurance, and pharmacy data into the Electronic Health Record, and review records four days prior to appointments for accuracy. Monitor waiting areas for delays, facilitate communication among workgroups, and refer patients to Community Health Workers for social determinants of health. Process payments through third-party systems and reconcile cash, credit, and checks at shift end. Requires travel to other CHCFC sites as assigned.