Receptionist - Hilo Patient Service Centers
On-siteHilo, Hawaii, United States
Job Summary
Answer all incoming phone calls, direct them to the proper department, and greet walk-in clients ensuring prompt service. Makes appointments for drug screen donors, handles courier service calls, and enters patient demographic information into the computer system. Processes medical and laboratory requisitions, completes drug screen chain-of-custody forms, accepts payments, and balances daily cash reports. Orders lab tests via hospital interface systems and supplies as directed. Maintains the front office area to present a clean and professional environment while performing other clerical duties as assigned. Floats between multiple locations on various shifts, often with little notice. Requires a high school diploma, one year of office experience, and computer literacy in Microsoft Word and Excel. Full-time 40-hour schedule.
Required Qualifications
- High School Diploma or equivalent
- Minimum one (1) year prior office experience preferred
- Computer literacy required in Microsoft Work and Excel with word processing and spreadsheets
- Ability to interact and interface with a wide range of colleagues, patients and physicians
- Must have reliable and consistent attendance
- Perceive pertinent details in verbal or tabular materials
- Ability to see things from the customer's/patient's point of view and respond in a timely appropriate and courteous manner
- Handle difficult internal and external customer-relation issues with courtesy and professionalism
- Ability to work effectively with others and promotes positive working relationships
- Perform arithmetic operations quickly and accurately
- Understand meaning of words, ideas, associated with them and its appropriate and effective use
- Understand instructions, reason and make judgments independently
- Effective oral and written communication skills
- Excellent organizational and interpersonal skills
- computer literacy required
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
- Must pass criminal background check
- Must pass health clearance
- Must pass hospital compliance training
- Must successfully pass Company pre-employment drug test
- Must comply with periodic and random drug testing thereafter
- Must attend all mandatory in-service training as required by hospital administration
- Must adhere to established safety, confidentiality, compliance and legal requirements
Desired Qualifications
- Minimum one (1) year prior office experience preferred
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