Receptionist
On-siteAmarillo, Texas, United States
Job Summary
Manage the Career Center reception desk, telephones, and computer bank by answering calls, directing callers, taking messages, and routing correspondence. Enter participant questionnaires into the database, assist customers, and assign or monitor the computer bank and headphone sets. Sort and distribute interoffice mail, keep the copy room stocked, and maintain copier paper supplies. Audit participant files regularly, maintain logs of donation receipts, and process community service paperwork including time sheets and data entry. Schedule and assign community service workers as needed. Travel inside the Goodwill territory using a company vehicle when required.
Required Qualifications
- High School Diploma or equivalent
- Must be able to communicate with the public
- Must have excellent customer service skills
- Must have excellent time management skills
- Must be able to problem solve in cases involving customer concerns
- Must have adequate computer skills
- Must be able to pass NorthStar assessment for Word and Excel
- Must have good organizational skills
- Must have basic office skills
- Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer
- Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment
- Be able to occasionally lift and move up to 20 pounds
- Regular attendance is a necessary and essential job function
Desired Qualifications
- Clerical experience
- Customer service experience
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