Receptionist for Therapy Office- Union location
$32,240–$49,920 year
On-siteUnion, New Jersey, United States
Job Summary
Greet patients with a welcoming demeanor, answer phones, and manage check-ins and check-outs for appointments. Schedule internal and external appointments, verify patient benefits, and request authorizations as needed. Check voicemails, respond to faxes, and confirm upcoming patient appointments. Scan patient information from ModMed to TheraOffice, ensure PT orders are transferred correctly, and link patient notes to charts in the PM system. Assist with translation between therapists and patients, collect co-pays and deductibles, and maintain accurate medical records. This role supports the physical therapy team at OrthoNJ, LLC in Union, with an hourly range of $15.50-$24.
Required Qualifications
- customer service orientation
- dynamic
- enthusiastic
- detail-oriented
- Check in and check out patients for their appointments
- Check voicemails and return phone calls for patients, providers, etc.
- Answer phones calls
- Make follow up appointments for internal and external patients
- Verify patient benefits for physical therapy
- ensure the EHR/PM systems are updated
- request authorization for physical therapy as needed
- Check fax (Provider Flow) and respond to all faxes
- Call and confirm patients' appointments for the following days
- pull out all corresponding charts
- Scan patients' information (benefits, scripts and medical history) from ModMed to TheraOffice
- Ensure PT orders are sent to TheraOffice
- Ensure that patient notes are linked to patient chart and order in the PM system (ModMed)
- Assist with any translation between the therapist and the patient as needed
- Collect and post patient co-pays, deductibles and/or balance as required
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