Receptionist (Fac)

Greet patients and visitors in person and over the phone using AIDET, answer calls politely, and screen or transfer inquiries to appropriate staff. Register new and existing patients by collecting detailed demographic, personal, and financial information while assembling medical record forms and preparing identification. Facilitate patient flow by notifying medical assistants of arrivals, managing cancellations, and tracking outgoing referrals to confirm scheduling. Collect copays, balances, and payment plans during checkouts, support the Patient Portal, and manage eCW telephone encounters and future schedule reviews. Maintain a clean reception area, protect patient confidentiality by securing PHI, and prepare correspondence records. Provide backup support for the Office Assistant and perform all other duties as assigned.