RECEPTIONIST

Receptionist serves patients by greeting in person or on the telephone, assists with registration and intake, and schedules appointments. Uses Practice Management System (eClinical Works) to identify patients, update information, prepare encounter forms, reschedule no-show appointments, and document patient records with proper English grammar. Verifies insurance eligibility and determines payer type; notifies Billing Department for prior authorizations as needed. Maintains a clean reception area, collects copays/balances, and manages office supplies. May cross-train in the call center; maintains patient confidentiality and delivers superior customer service. Proficient in EMR documentation, with emphasis on dermatology practice knowledge and the ability to work independently or in a team within a clinical environment.