Receptionist | CSA Holyoke
$37,440–$37,440 year
On-siteHolyoke, Massachusetts, United States
Job Summary
Open and close the office while assuring security measures, and maintain the waiting area and kitchen cleanliness. Answer phones, explain agency services, take referrals, and direct them to appropriate Intake Coordinators. Verify insurance eligibility, email supervisors regarding non-eligible cases or switches, and sort fax and mail by department. Update the In/Out Board, schedule conference rooms, order supplies, and request maintenance for equipment or building repairs. Track office inventory for cleaning and IT supplies, update the Phone/Email Directory, and maintain the ERT, MSDS, and Emergency Employee binders. Perform monthly safety inspections and provide transportation for training or administrative needs.
Required Qualifications
- Excellent computer skills, including database management, Excel, Microsoft, PowerPoint, etc.
- Multi-tasking and prioritizing tasks as needed
- Excellent analytical, problem-solving, and decision-making skills
- Strong organization skills and time management
- Strong documentation skills
- Displays sound judgment
- The ability to maintain a professional image in representing the agency both on the phone and in person
- Strong customer service skills
- Strong, active listening skills
- Works well under pressure
- Building positive, professional relationships with co-workers
- Following the Agency's policy and procedure around reporting and following the chain of command
- To be able to be a self-starter, work alone or in a team setting
- Bilingual
Desired Qualifications
- Clinical Licensing Support
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