Receptionist
On-siteRochester, New York, United States
Job Summary
Greet visitors, residents, vendors, and employees while maintaining an organized, professional reception area. Answer, screen, and route incoming calls; manage mail, shipping, and courier services including Pitney Bowes postage reports. Schedule conference rooms, coordinate onboarding logistics, and distribute employee-recognition materials. Assist with data entry, cross-functional administrative support, and break-room readiness. Maintain the company email inbox and monitor visitor logs. Requires on-site presence during business hours with experience in customer service, phone routing, and office administration preferred.
Required Qualifications
- Regular on-site presence at the corporate office during scheduled business hours
- Occasional handling, lifting, and movement of mail, packages, and office supplies, typically up to 15–20 pounds
- Working proficiency with Microsoft Office applications
- Multi-line telephone system, computer, and standard office productivity tools
- Microsoft Office applications and business email, including shared and departmental inboxes
- Postage and shipping platforms, including the Pitney Bowes postage system and courier scheduling tools
- Copiers, scanners, and printers for document handling, scanning, and electronic distribution
- Shared calendar and conference room scheduling tools
Desired Qualifications
- Prior experience in a reception area, customer service, or administrative support role preferred
- Experience answering and routing multi-line phone calls and managing front-desk traffic preferred
- Experience handling mail, shipping, and package distribution preferred
- Experience supporting multiple departments or handling shifting priorities in a professional office environment preferred
- Strong customer-service orientation with a warm, welcoming, and professional presence
- Clear and courteous oral and written communication skills
- Discretion and sound judgment when handling confidential or sensitive information
- Excellent organizational skills, with the ability to prioritize and manage multiple requests at once
- Attention to detail and accuracy in data entry, logs, records, and correspondence
- Ability to remain composed, responsive, and service-focused during busy periods or interruptions
- Dependability and consistent punctuality, given the front-desk nature of the role
- Ability to work independently while contributing effectively to a team
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