Receptionist
On-site · Wilmington, Delaware, United States
Job Summary
Receptionist role at Catholic Charities of the Diocese of Wilmington, on-site in Wilmington, DE. Part-time position (approximately 5-6 hours/day, up to 28 hours/week) responsible for being the first point of contact, answering and directing calls, greeting visitors, scheduling appointments, processing client paperwork, maintaining files, and supporting LIHEAP operations. Requires strong customer service, professional communication, data-entry, proficiency with Microsoft Office, ability to handle confidential information, and ability to work independently within a team. Requires successful background check and drug screening.
Required Qualifications
- High School diploma and one year of experience in a customer facing role or equivalent combination of education and experience
- Demonstrated ability to provide exceptional customer service including good conflict resolution and problem-solving skills in a multi-tasking environment
- Demonstrated computer skills including Microsoft Office Suite and email clients
- Demonstrated professional telephone manner, excellent written and verbal communication, and data-entry skills
- Ability to work well independently, with excellent skills in teamwork and collaboration
- Ability to maintain confidential/sensitive information and data
- Ability to build trust and rapport with individuals from diverse backgrounds
- Willingness to consent to a satisfactory criminal background check and drug screening in accordance with applicable laws
- Commitment to the mission and values of Catholic Charities
- Schedule: Day shift, Monday to Friday, No nights, No weekends
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