Receptionist
$26,228–$26,228 year
On-site · Belfast, Northern Ireland, United Kingdom
Job Summary
Receptionist role at Capita HAAS in Belfast, UK, serving as first point of contact for visitors and staff. Responsibilities include greeting visitors, managing appointments via CRM/PRS, door entry management and venue security, directing claimants, data entry and document handling for H&S CASPER, maintaining office supplies, ensuring professional venue standards, and providing information to claimants and staff while maintaining a positive customer experience. Requires IT literacy (MS Teams, Word, Outlook, CRM), organizational skills, conflict resolution, clear verbal and written communication, and the ability to work with minimal supervision. Office-based role with fixed shift patterns (07:30-15:30 or 09:00-17:00) in Belfast, Capita HAAS for DWP/DfC assessments.
Required Qualifications
- Experience as a receptionist and customer service (customer facing)
- Have good planning and organisational skills
- Must be IT literate, MS Teams, Word, Outlook and CRM systems
- Experience of conflict resolution and de-escalation techniques in a face-to-face environment
- Ability to communicate clearly and concisely both verbally and written
- Customer service ethos and be of a friendly disposition
- Be willing and able to work without supervision
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