Receptionist

Receptionist at Capita HAAS, the role involves being the first and last point of contact for visitors and staff, greeting claimants and companions, managing venue safety and security, exchanging information, and supporting day-to-day operations. Responsibilities include meeting and greeting visitors, managing daily appointments via CRM/PRS and re-scheduling as needed, door entry management and attendee validation, directing claimants to appropriate areas, data entry and maintenance of CRM/PRS systems, creating/completing/uploading documents to H&S CASPER, maintaining office supplies, ensuring professional standards of the venue, providing information to claimants and staff, and facilitating travel directions using knowledge of local transport. The position requires IT literacy (MS Teams, Word, Outlook, CRM), strong planning and organisational skills, conflict resolution and de-escalation abilities, clear written and verbal communication, a customer-service mindset, the ability to work without supervision, and a professional, attentive, and helpful demeanor. The role is full-time, office-based in Swansea, United Kingdom, with working hours 08:45-16:45, Monday to Friday, and is offered with salary and benefits as part of Capita’s employment package.