Receptionist
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull Time
Full Time
Job Summary
Greet guests with a warm welcome, manage check-in and check-out procedures, and handle inquiries while allocating rooms and preparing bills. Provide information on hotel facilities, services, and the local area, resolving issues promptly and working closely with other departments to ensure seamless experiences. Answer calls and maintain a professional appearance while delivering excellent service throughout the guest stay. This role supports the Novotel London West team, which operates 630 rooms and features international dining and flexible meeting spaces.
Required Qualifications
- Strong organizational skills
- Attention to detail
- Multi-tasking ability
- Calm under pressure
- Excellent communication skills
- High standard of written and spoken English
- Smart and professional appearance
- Approachable manner
- Positive manner
- Proactive manner
Desired Qualifications
- Experience in a similar role within a 4-star hotel
- Opera PMS experience
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