Receptionist/Admin (Gilbert)
$35,360–$41,600 year
On-siteGilbert, Arizona, United States
Job Summary
Greet patients and visitors, manage check-in/check-out, and answer phones while routing calls and responding to portal inquiries. Schedule new and follow-up appointments by provider criteria, maintain calendars in the EHR, and coordinate referrals and treatment series. Prepare new-patient packets, ensure completion of HIPAA and intake forms, and monitor no-shows for reminder outreach. Enter and update demographics, scan documents, process Release of Information requests, and collect copays to reconcile daily receipts. Serve as a liaison between patients, clinicians, and management, cross-train on office procedures, and keep the front office organized. This role supports a mission-driven outpatient psychiatry practice serving Maricopa County with a focus on patient-centered care and structured onboarding.
Required Qualifications
- 2+ years in a medical, mental health, or behavioral health office
- Experience with EHR/EMR systems
- Microsoft Office (Word/Excel)
- Excellent organization, attention to detail, and time management
- Professional written/verbal communication
- Strong customer service
- Ability to handle confidential information with discretion
- Ability to stand, walk, stoop, and bend for administrative operations for extended periods
- Ability to lift up to 25 lbs
- Visual/auditory acuity for computer work, phone use, and in-person interaction
- Strict adherence to confidentiality and safety protocols
- Must comply with HIPAA, Arizona privacy laws, and Lighthouse policies regarding Protected Health Information (PHI)
- Employment contingent on completion of applicable background checks and onboarding requirements in accordance with Arizona law
- This position is in-office
- Serves patients across Maricopa County
Desired Qualifications
- Psychiatry or behavioral health experience
- Insurance verification, authorizations, and basic billing workflows
- Medical Assistant (MA) certification or clinical support experience
- High-volume scheduling and document management
- Athenahealth
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.