Receptionist

Greet and welcome guests with a warm and professional demeanor; provide detailed information about services and packages; process payments and handle cash transactions; maintain a clean and organized reception area; assist with inventory management and restocking supplies; collaborate with other team members to ensure smooth operations; handle guest inquiries, concerns, and special requests promptly and efficiently; ensure compliance with health and safety regulations; assist with administrative tasks such as report generation and filing; excellent communication and interpersonal skills; strong customer service orientation with a friendly and empathetic approach; basic computer skills including familiarity with MS Office suite; demonstrated ability to multitask and prioritize in a fast-paced environment; problem-solving skills and ability to handle challenging situations professionally; high school diploma or equivalent required; additional certifications in hospitality; familiarity with luxury hospitality standards; fluency in English and Spanish required, other languages is a plus; flexibility to work weekends, holidays, and varying shifts as needed; attractive incentive plan and discounts on hotel services.