Receptionist

Manage the incoming enquiry desk for sales and service, handling calls and walk-ins promptly while greeting showroom visitors and logging service bookings. Complete the daily call list, carry out service prospecting to convert enquiries, and log every customer contact in the digital diary by close of business. Answer calls professionally, direct customers to the right department, and act as the first point of contact for customers, suppliers, and visitors. Maintain customer records, update internal systems, keep reception areas tidy, and support sales, service, and parts teams with general admin, filing, and documentation. Assist with booking appointments, test rides, and handovers, while supporting the billing team with invoice prep, document gathering, and query escalation. Monitor social media messages and direct them to the appropriate team.