Reception Team Staff - Clinic
On-siteFitchburg, Wisconsin, United States
Fitchburg, Wisconsin, United StatesOn-siteFull TimeSenior LevelHigh School Or EquivalentMedium
Full TimeSenior LevelHigh School Or EquivalentMedium
Job Summary
Answer telephone lines, direct and check in patients, schedule appointments, answer general inquiries, collect fees, and organize the desk. Handle and prioritize multiple tasks in rapid succession while maintaining patient confidentiality and adhering to HIPAA requirements. Take and relay messages accurately, using email and online systems such as electronic medical records and appointment scheduling. Work under the supervision of the Reception Team Supervisor in a clinical setting at Hatchery Hill.
Required Qualifications
- High school graduate or equivalent
- Minimum six (6) months' work experience in a setting that requires customer service skills
- Work experience in a Medical Reception setting
- Previous experience using the telephone in a service capacity
- Experience with medical terminology
- Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 – 6 months)
- Excellent organizational skills
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to work with a diverse patient population
- Ability to work harmoniously and cooperatively with all personnel and the public
- Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public
- Ability to maintain patient confidentiality
- Knowledge of or ability to learn HIPAA requirements
- Knowledge of and ability to use email
- Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling
- Ability to handle and prioritize multiple tasks appropriately in rapid succession
- Ability to be flexible in daily assignments
- Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly
- Ability to use a keyboard for much of the shift
- Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair
- Ability to frequently bend and reach from both a standing and sitting position
- Ability to speak and listen in person and on the telephone
- Must abide by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies
- Must understand our Mission, Vision, and Common Values
- Must be committed to promote these values in behavior and attitude
- Must be available for a Regular Schedule: 7:30 am - 4:00 pm
- Must work In-Clinic at Hatchery Hill
Desired Qualifications
- Work experience in a Medical Reception setting preferred
- Previous experience using the telephone in a service capacity preferred
- Experience with medical terminology preferred
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