Reception Team Staff - Clinic
On-site · Fitchburg, Wisconsin, United States
Job Summary
Full-time Reception Team Staff handles front desk operations for the Clinic, delivering administrative support to the Lab/Radiology department. Responsibilities include answering calls (backup for nurse/practitioner lines), greeting/checking in patients and visitors, scheduling appointments, responding to inquiries, collecting payments, and maintaining an organized front desk under supervision of the Reception Team Leader. Requires high school diploma or equivalent and strong communication/customer service skills; familiarity with medical terminology and HIPAA; proficient in email and online scheduling/EMR systems; ability to multitask and maintain patient confidentiality.
Required Qualifications
- High school graduate or equivalent
- Minimum six (6) months work experience in a setting that requires customer service skills required
- Experience with medical terminology preferred
- Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within approximately 3–6 months
- Excellent organizational skills
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to work with a diverse patient population
- HIPAA knowledge or ability to learn HIPAA requirements
- Knowledge of and ability to use email
- Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling
- Ability to handle and prioritize multiple tasks appropriately in rapid succession
- Ability to be flexible in daily assignments
- Ability to spell correctly
- Ability to use a keyboard for much of the shift
- Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair
- Ability to speak and listen in person and on the telephone
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