Reception Supervisor
On-siteEdinburgh, Scotland, United Kingdom
Job Summary
Ensure the team offers a warm welcome, accurate information, and guest comfort and safety. Perform check-ins and check-outs following company procedures while handling special requests. Offer recommendations, arrange transportation and excursions, and anticipate guest needs for an exceptional experience. Maintain effective communication, support the night team, and ensure smooth operation through daily briefings and updated handover systems. Complete set shift tasks, maintain the handover system, and control the till. Manage guest accounts, process payments, print financial reports, address financial discrepancies, and adhere to company policies.
Required Qualifications
- Effective communication skills in written and spoken English
- Proven standards of customer service experience within a hospitality environment
Desired Qualifications
- Previous Front Office Supervisory experience (advantageous)
- Knowledge of Property Management Systems (PMS) (advantageous)
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