Reception Manager
On-site · Cheadle, England, United Kingdom or Killin, Scotland, United Kingdom of Great Britain and Northern Ireland
Job Summary
Reception Manager responsible for leading the reception team to deliver outstanding guest service and ensure a flawless guest experience. Oversees first impressions, guest interactions, and use of technology at the front desk, while collaborating with other departments. The role emphasises team motivation, problem-solving, continuous training and development, and maintaining a lively, inclusive service culture across Village Hotel Club’s UK properties.
Required Qualifications
- An infectious personality
- Initiative to solve any problem for our guests
- Ability to motivate and engage others
- Team player and ability to partner with other departments
- A passion for delivering outstanding guest service
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