Reception Manager
On-siteNewquay, England, United Kingdom
EXPIREDNewquay, England, United KingdomOn-siteFull Time
Full Time
Job Summary
Manage day-to-day Front Office operations and lead recruitment, training, and development of the reception team. Deliver exceptional guest service by overseeing arrivals, departures, feedback, and service recovery while collaborating closely with Housekeeping and Reservations. Support pre-opening systems, procedures, and training as a key brand ambassador ensuring seamless guest journeys. This role opens in 2026 at The NICI Newquay, a new luxury destination on the Cornish coast.
Required Qualifications
- Experience as a Reception or Front Office Manager in a luxury hotel
- Strong leadership and communication skills
- Calm, confident, and guest-focused approach
- Experience with PMS systems and front office operations
- Passion for hospitality and guest experience
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