Reception Manager

Lead the front office as Reception Manager at Burnham Beeches Hotel, delivering a refined, professional, and personalised guest experience while guiding a reception team in a 4-star, busy hospitality environment. Responsibilities include overseeing all front desk operations (check-in/check-out, reservations, guest enquiries), training and motivating the reception team to uphold 4-star service standards, ensuring a warm and efficient guest journey, managing guest feedback, complaints, and VIP requests, coordinating with Housekeeping, Events, and F&B, monitoring room availability and occupancy, driving upsell opportunities, maintaining presentation standards of reception and lobby areas, handling cash and daily reconciliations, supporting revenue targets through room upgrades and add-on sales, and ensuring compliance with brand standards, policies, and health & safety regulations. Required skills include strong leadership, exceptional guest service and communication, high attention to detail, problem-solving, ability to work under pressure, commercial awareness, and proficiency with IT/PMS systems (Opera, Protel, RMS, etc.). Experience as a Reception Manager in a 4-star+ hotel, with proven team management and guest relations capabilities, and flexible availability (weekends, evenings, holidays) are expected. Government and immigration eligibility to live and work in the UK is required.