Reception and claims administrator
On-siteCape Town, Western Cape, South Africa
Job Summary
Welcome visitors, clients, brokers, and service providers professionally while managing incoming telephone calls and directing enquiries appropriately. Maintain an organized reception area and handle visitor sign-in procedures, deliveries, and couriers. Provide administrative support to Underwriting, Claims, and Management teams by preparing, scanning, filing, and maintaining electronic and physical records. Coordinate meeting rooms, office supplies, and service providers to ensure efficient office operations. Receive and accurately register new insurance claims, capturing information on relevant systems and verifying required supporting documentation. Follow up on outstanding claim information and escalate urgent or complex claims to the Claims or Underwriting team. Maintain accurate claim records and ensure registration within agreed turnaround times while strictly adhering to confidentiality protocols.
Required Qualifications
- Grade 12 (Matric)
- 1–2 years' experience in Reception or Front Office Administration
- 2–3 years' experience in General Office Administration
- Proficiency in Microsoft Office (Word, Excel and Outlook)
- Excellent customer service and interpersonal skills
- Professional communication, both verbal and written
- Strong organisational and administrative abilities
- High attention to detail and accuracy
- Ability to manage multiple tasks and prioritise effectively
- Sound problem-solving and follow-up skills
- Professionalism, confidentiality and integrity
- Strong computer literacy, including Microsoft Office
- Ability to work independently while contributing effectively within a team
- A proactive, positive and service-oriented attitude
Desired Qualifications
- A Certificate in Office Administration, Business Administration, Short-Term Insurance or a related qualification
- Insurance administration or FAIS-related training
- 1–2 years' experience within Insurance, Claims, Underwriting or Broker Administration
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