Reception Agent
On-siteLuton, England, United Kingdom
Job Summary
Greet and welcome guests upon arrival, efficiently managing check-in and check-out processes while responding promptly to inquiries and requests. Handle reservation modifications, cancellations, and special requests, process payments, and maintain accurate financial records. Collaborate with other departments to resolve issues, promote hotel services through upselling, and keep the front desk clean and organized. Assist with administrative tasks and support hotel operations as needed. This role requires fluency in English, proficiency in Opera or similar systems, and the ability to work various shifts including weekends and holidays. Located in Luton, United Kingdom, this position offers opportunities for development within the Accor network.
Required Qualifications
- Proven experience in a customer service role
- Strong service-focused personality with a genuine passion for creating positive guest experiences
- Excellent communication and interpersonal skills
- Proficiency in Opera or similar property management systems
- Fluency in English
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving skills and the ability to make decisions independently
- Basic computer proficiency, including Microsoft Office applications
- Flexibility to work various shifts, including weekends and holidays
- High school diploma or equivalent
Desired Qualifications
- preferably in the hospitality industry
- additional languages
- higher education in hospitality management
- Attention to detail and strong organizational skills
- Professional appearance and positive attitude
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