Reception & Administrative Coordinator
$68,249–$89,049 year
On-siteSan Francisco, California, United States
Job Summary
Greet visitors, manage the main phone line, and coordinate calendars for clients and staff while maintaining live call coverage. Route incoming messages, screen inquiries, and direct visitors to appropriate team members. Prepare, scan, and file client documents; collect, sort, and distribute mail and courier deliveries. Assist with legal intake triage and ensure timely handoff of requests to the correct team members. Maintain organized electronic and physical records in accordance with office procedures. This role supports the front desk, legal clinics, and legal teams at ALC, the nation's first legal organization focusing on advancing the civil rights of Asian and Pacific Islander communities. Fluency in Cantonese is required, with Mandarin or Spanish proficiency considered.
Required Qualifications
- Fluency in Cantonese
- Two or more years of experience working in a non-profit legal service or other social service environment
- Experience conducting front desk operations
- Experience conducting legal administrative support
- Excellent written, verbal, communication, and interpersonal skills
- Team-oriented mindset
- Proactive mindset
- Creative problem-solving ability
- Client / customer service orientation
- Emotional intelligence
- Ability to work on several projects simultaneously
- Ability to handle a high work volume
- Ability to work at a fast pace
- Administrative experience
- Proficient to intermediate skills with Microsoft Office/Adobe and other common computer programs
- Awareness of cultural differences, especially within low-income, immigrant, and marginalized Asian, Arab, Middle Eastern and Pacific Islander communities
- Knowledge of legal issues for low-income people
Desired Qualifications
- Fluency in Mandarin
- Fluency in Spanish
- Experience in indirect services
- Demonstrated commitment to social justice
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