Recepcionista I HOTEL TRANSAMERICA FIT CONTAGEM

Conduct front desk operations by greeting guests, processing check-ins and check-outs, and delivering keys while managing room assignments and special requests. Open maintenance orders in the SIM platform, log internal and external calls, and direct tasks to responsible areas to ensure guest satisfaction. Verify daily reservations, print statements, and handle RPP/RPS documents while collecting necessary documentation and FNRH forms. Close the shift cash register, assist with luggage, and provide orientation on facility amenities. Support other departments as needed, make reservations, and conduct welcome or courtesy calls. Maintain the log book and contingency reports, ensuring all pending items are tracked and resolved.