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Jadran Hotels & CampsPosted 7 months ago

Recepcioner (m/ž)

On-siteCrikvenica, Primorje-Gorski Kotar, Croatia

Full Time

Job Summary

Conduct guest check-in and check-out, process reservations, and maintain accurate data in the PMS system. Assist guests with special requests, including VIP service and complex situations, while coordinating with housekeeping for room readiness and cleanliness. Resolve basic guest complaints and ensure guests are informed about all services. Coordinate with technical staff regarding room issues and maintenance problems. This seasonal role at Hotelska grupacija Jadran d.d. in Crikvenica offers full-time employment options, performance bonuses, and paid accommodation. Candidates require advanced knowledge of hotel management systems, excellent English proficiency, and the ability to handle complex guest scenarios independently.

Required Qualifications

  • KV/SSS/VKV – u hotelijerstvu, turizmu, menadžmentu ili srodnim područjima
  • napredno poznavanje PMS sustava i standardnih procedura recepcije
  • izvrsno poznavanje engleskog jezika
  • sposobnost samostalnog rješavanja složenijih situacija i pritužbi gostiju
  • dobre komunikacijske i interpersonalne vještine
  • poznavanje drugog stranog jezika

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