Rebate Operations Administrator
HybridTaguig, Metro Manila, Philippines
Job Summary
Manage the rebate and vendor support Zendesk queue, responding to supplier enquiries within agreed service levels. Act as the primary contact for rebate claims, documentation requests, dispute resolution, and trading term enquiries. Prepare and issue supplier rebate claims while maintaining vendor rebate master data and supporting onboarding processes. Process month-end activities including allocations, cross-dock calculations, and claim processing to support reconciliations and reporting. Assist with the transition to the Enable Rebate Management platform by maintaining user access, workflows, and operational controls. Maintain accurate records to support internal and external audit requirements while identifying process improvements and automation opportunities with the Financial Operations team.
Required Qualifications
- Previous experience in an administration, finance operations, customer service or supplier support role
- Strong attention to detail with a proven ability to manage multiple priorities
- Excellent written and verbal communication skills
- Strong problem-solving and stakeholder management capabilities
- A customer-focused approach with the ability to manage supplier relationships professionally
- Intermediate to advanced Microsoft Excel skills
Desired Qualifications
- Experience working with ticket management systems such as Zendesk
- SAP experience
- Experience working with supplier rebates, vendor administration, finance operations or retail environments
- A proactive mindset and willingness to support ongoing process improvement and system transformation initiatives
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